Support & Help Desk
Axelaris solution guarantees a superior service delivery to the customer and a fundamental solution for IT service management organizations. Axelaris support and helpdesk Solution enables Cloud Brokers and Service providers to handle their customer’s service requests through the Help Desk application. It also enables Cloud Brokers and Service Providers to manage their own IT Store Front. In other words, Axelaris Help Desk solution makes communication with clients easier and more transparent by automatically routing customer requests to the adequate service team.
A knowledge base for frequently asked questions.
Customer launches a ticket about his and the support group answers immediately.
A powerful system that manages and supports the help desk processes from the beginning to resolution.
Advanced research capabilities to ensure useful results based on plain or “natural” user words.
A highly available support service.